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Pour vous assurer de recevoir votre produit à temps pour Noël, nous vous recommandons fortement de commander avant le 18 décembre pour la livraison, et de choisir le ramassage en magasin avant le 24 décembre.

Our owls deliver anywhere in Canada. 🦉

Everyone welcome, wizards or muggles™! Our owls deliver anywhere in Canada. 🦉

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Privacy policy

Last updated: 09-08-2023

Sorcière et Magie values your privacy. We are committed to protecting the personal information of our users. We have adopted this privacy policy (the "Policy") to be transparent about the data we collect, why we collect it, with whom we share it, how you can access it, and how you can correct it if necessary. In this policy, the terms "Sorcière et Magie," "we," "our," and "us" refer to Sorcière et Magie Inc.

We recognize our responsibility to handle your data responsibly. We do not and will not sell your data to third parties.

This Policy applies to the use of the website https://sorciereetmagie.com (the "Site"). Please read it carefully to understand when you provide us with your data and how we use it. By using our Site, you agree to the use of your personal information as described in this Policy. As a user of our Site, you also agree to respect and protect the personal information of third parties.

To make this Policy as clear as possible, we have identified instances where a user might potentially share personal information with us. The Policy is divided as follows:

  1. Learning More About Sorcière et Magie
  2. Subscribing to Our Newsletter or Participating in Promotional Initiatives
  3. Placing an Order on Our Site
  4. Contacting Our Customer Service

The information collected through these different sections will be explained in more detail in this Policy. This includes how your personal information is used, when and how it might be shared, how you can access and control it, how we ensure your information is secure, and how to contact us.

Learning More About Sorcière et Magie

When you try to learn more about who we are or what we can do for you, whether by contacting us via email for more information or browsing our Site, various information is collected.

We collect: IP address, information provided by cookies, or similar technologies, such as the type and version of the browser you use to access our Site, the page that led you to our Site, the amount of time you spend on our Site, the pages you decide to visit, the time you spend on each page, your internet service provider's identity, and the date and time you access our Site. We also collect information such as your browser's identification, language, operating system, and geographical location. Information about your activities on our Site, such as the sections you view, is also collected.

Finally, we collect your full name, email address, phone number (if you share it with us or call us), and any information you voluntarily provide to us in the course of your communications with us, either by email or by interacting with our social media accounts.

Why: The data collected allows us to analyze how our Site is used and accessed, helping us enhance its features and optimize it to better meet the needs of our users. The collected data is also used for optimization, improvement, and marketing purposes for Sorcière et Magie. It also helps us better understand your needs, provide you with quality service when you first contact us, and help you easily find the information you're looking for.

Please note that in general, the information collected by cookies does not allow us to personally identify you. Also, you can choose to refuse the collection of non-essential cookies through your web browser or our cookie banner. However, refusing to collect cookies may prevent you from accessing certain parts or features of our Site.

Subscribing to Our Newsletter or Participating in Promotional Initiatives

When you decide to subscribe to our newsletter or participate in promotional initiatives such as contests, we collect your full name, email address, and any information you provide to comply with the regulations of the respective promotional initiative.

Why: We use this information to subscribe you to our newsletter as requested and to personalize our communications. We also use this information to contact you regarding the promotional initiatives you sign up for, to comply with their rules and our legal obligations.

Please note that you can unsubscribe from our newsletter at any time.

Placing an Order on Our Site

When you place an order on our Site, we collect various information such as your name, address for billing, phone number, and payment information.

Why: We use this information to create your account, process your payment, prepare and ship your order. We also collect this information to meet our contractual obligations to our customers and our legal obligations.

Please note that if you refuse to provide us with the requested personal information, we will not be able to fulfill your request and process your purchase.

Contacting Our Customer Service

You may want to contact our customer service in case of an issue or for any questions. During this process, we collect information such as your name, first name, email address, and any other information necessary to trace your transactions.

Why: We use this information to identify you and respond to your inquiries or requests.

HOW DO WE USE YOUR DATA?

In addition to the specific purposes mentioned above, we use your data in general to:

  • Improve our Site by developing new features, conducting research, and maintaining its current performance.
  • Provide you with the best possible customer service.
  • Communicate with you for marketing, advertising, or account management purposes.
  • Create statistics to guide our business decisions.
  • Ensure that we comply with our contractual and legal obligations towards you.
  • Update our records.
  • Keep track of your orders.

OUR USE OF COOKIES

When you visit our Site, you may provide us with information through cookies or similar technologies.

Cookies are files containing a small amount of data about a specific user. This data may include a unique anonymous identifier. Cookies are stored on the user's computer or on the hard drive of another device. They allow us, among other things, to adapt your user experience each time you visit our Site.

Please refer to our cookie policy [link here] for more information.

WITH WHOM DO WE SHARE YOUR DATA AND WHY?

We do not sell the personal information of our users. Your data is shared only in accordance with this Policy. When you consent to this Policy, we may share your personal information with the following parties:

Third-party providers: In the course of our activities, we may need to share some of your data with certain third parties. For example, we may share some of your data with our IT providers for the performance of their mandate or the execution of a service contract. We may also share certain information with professionals bound by professional secrecy, such as lawyers or accountants.

Generally, the providers we use will only collect, use, and disclose your information to the extent necessary to provide us with the services they provide, such as hosting our Site on servers provided by Likuid, located in Quebec, or hosting our store on Cloudflare servers, located in Ontario.

However, some third-party service providers have their own privacy policies regarding the information we are required to provide them when using their services. With respect to these providers, we recommend that you carefully read their privacy policies so that you can understand how they will process your personal information. Please note that some of these providers are located outside Quebec, and your data may be transferred abroad.

Once you leave our Site or are redirected to a third-party website or application, you are no longer governed by this Policy.

IT Providers

Parties with whom it may be legally required: We may disclose your information if required by law or if such disclosure is necessary to:

  • Comply with the law or any legal process.
  • Protect the rights or property of Sorcière et Magie.
  • Protect the security of our Site, our users, and their data.

Parties that may be involved in a financial transaction: We may transfer your data as a result of a change of control, merger, liquidation, or other transaction involving Sorcière et Magie. The information required for this process will only be used for the purpose of concluding the transaction, and we will only disclose this information without your consent if permitted by law. We will take the necessary steps to protect the confidentiality of this information and will destroy it if the transaction is not completed or if its use is no longer necessary for the purpose of completing the transaction.

Please note that you may be redirected to other websites by clicking on certain links on our Site. We assume no responsibility for the privacy practices of these other sites and recommend that you carefully read their privacy policies.

YOUR RIGHTS

Data protection laws grant you certain rights regarding your information. You can:

  • Request access to your data to verify it. However, note that we reserve the right to ask for additional information to prove your identity.
  • Request the modification or correction of your data.
  • Request your data and personal information in an accessible format.
  • Withdraw your consent to the processing of your personal data.
  • File a complaint with the competent authority if you believe that we are processing your data in violation of applicable data protection laws.

ACCESS AND CONTROL OF YOUR DATA

You can check, modify, or delete your personal information by sending us an email at info@sorciereetmagie.com or using the contact information available at the end of this Policy. We will respond to your request as soon as possible. Please provide enough details so that we can identify you and respond to your request. Note that some information can also be directly modified by you by logging into your account.

LOCATION OF YOUR DATA STORAGE

Your personal information is locally hosted on Likuid servers located in Quebec and Cloudflare servers located in Ontario.

DATA RETENTION PERIOD

We will retain all collected information as long as it is necessary to achieve the purposes for which we collected it or for other essential purposes such as complying with legal obligations. We will destroy this data at the end of this period or, if applicable, when you withdraw your consent. If you request it, once your data is deleted, you will receive confirmation that your request has been processed.

SECURITY

To protect your personal data, we take reasonable precautions to ensure that it is not lost, misappropriated, accessed, disclosed, altered, or destroyed inappropriately.

For example, our Site uses HTTPS protocol for communications, secured by an SSL certificate. Additionally, the platform on which our Site is built, Shopify, offers a two-step authentication system. We have also implemented measures such as the use of a solution for mitigating denial of service and brute force attacks.

We also ensure that within our organization, only authorized personnel who need access to your information can access it.

If you have any questions about the security of your personal data, please send us an email at info@sorciereetmagie.com.

AGE OF CONSENT

If you are a parent or guardian and you become aware that a minor under the age of 14 has provided us with personal information without your consent, for example, by adopting a Magikanimal on our Site, please contact us. If we become aware that we have collected personal information from a minor under the age of 14 without the consent of a parent or guardian, we will delete any information that may have been collected.

COMPETENT AUTHORITY

If you are not satisfied with our response to a request regarding your personal information, you can contact the Commission d'accès à l’information du Québec, the public body responsible for overseeing the management and processing practices of personal data in Quebec.

Commission d'accès à l’information du Québec

Address:

Bureau 900

2045, rue Stanley

Montréal (Québec) H3A 2V4

Phone: 514 873-4196 Fax: 514 844-6170

Toll-Free Phone: 1 888 528-7741 Email: cai.communications@cai.gouv.qc.ca

Website: http://www.cai.gouv.qc.ca

CHANGES TO THE POLICY

We reserve the right to modify this Policy at any time; please check it frequently. Unless otherwise stated, changes to this Policy take effect immediately upon publication on our Site. If changes are made, we will notify you here of the update, so that you know what information we collect, how we use it, and under what circumstances, if any, we disclose it.

QUESTIONS AND CONTACT INFORMATION

If you wish to access, correct, modify, or delete any personal information we have about you, file a complaint, or simply want more information, you can contact us at the following address:

Sorcière et Magie inc.

Attn: Responsible for Personal Information Protection

755 Boulevard René-Lévesque

Drummondville, Quebec, J2C 6Y7, Canada

info@sorciereetmagie.com

819-857-0622